Ibroxholm Medical Centre

NHS Scotland
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See a Doctor or Healthcare Professional

Who is the most appropriate professional for your care?

Please consider what the best options for your healthcare are, based on the urgency of your condition and nature of your ailment.

This may save you time in getting the help you need and avoid arranging an unnecessary appointment with your Doctor.

Have you tried self-care

A range of common illnesses such as cold and flu and minor injuries can be treated at home simply by combining a well-stocked medicine cabinet with plenty of rest.

Examples of ailments best treated yourself:

  • Upset stomach
  • Grazed knee
  • Common cold
  • Sore throat
  • Headache
  • Colds & Flu

There is a wide variety of helpful Self Care information and resources which could help you to treat your illness without the need for an appointment:

Get immediate help from your local pharmacy

Visit a pharmacy for healthcare advice without an appointment

Your local pharmacist is able to help with minor cuts, sprains, aches and pains, colds and flu, headaches, rashes, cystitis, emergency contraceptive (most pharmacies now offer this service) and other common conditions.

It is estimated that every year, 50 million visits to the GP are made for minor ailments such as coughs and colds, mild eczema, and athlete’s foot. By visiting your pharmacy instead, you could save yourself time and trouble.

Everyone can go to their pharmacist for advice or to buy a medicine for a minor illness or ailment. This is a NHS service. It means that if your pharmacist thinks you need it then they can give you a medicine on the NHS. It will also save you making an appointment with your GP simply to get a prescription.

Females aged between 16 – 65 years who suspect they have urinary tract infection can attend their local pharmacy.  The Pharmacist will assess and advise if treatment is required.

Patients over the age of 2yrs with minor Impetigo can also be treated by the pharmacist.

No appointment is necessary and your local pharmacist is open late, is available at weekends and many public holidays.

Mental Health Services – Crisis Services

Available 24-hours a day including weekend and public holidays and can be accessed by the number below from 9:00am – 8pm Monday to Friday, 9:00am – 5pm Saturdays, Sundays, and Public Holidays.

Glasgow South – Rossdale Resource Centre: 0141 232 4750

Outwith these hours they can be contacted on: 0845 650 1730

Need help with Social Care?

There are lots of services which offer help and support to improve your quality of life and allow you to continue to live in your own home. For example, if you are elderly or disabled, have a long-term health condition or are unwell. However, it can sometimes be confusing to try to work out what help is available and who offers what services.

We provide a variety of services which aim to:

  • ensure the safety and protection of vulnerable adults, young people and children
  • support individuals and families to maintain independence and to exercise choice about the way they live their lives

Our services include:

  • Children and Family Services
  • Adults and Older People Services
  • Services for Carers
  • Criminal Justice Services
  • Homelessness
  • Drugs and Alcohol Services

How do I ask for a Service?

During office hours you can contact Social Care Direct by

  • phone 0141 287 0555
  • textphone 18001 0141 287 0555

If you need a service outwith office hours, you can contact Glasgow and Partners Emergency Social Work Services on 0300 343 1505.

Can I get a Service?

We will ask you some questions about your needs and the support you require. We call this an assessment. An assessment can involve discussions with staff from social work, health or housing. The purpose is to look at what your needs are and how best these needs can be met. Sometimes, it will only take a matter of days to complete the assessment and start providing services. For others, the assessment process may take some time.

We will use our eligibility criteria to decide which level of need you fit into – low, moderate, substantial or critical. We will give priority to people with substantial or critical level of needs. Not everyone will qualify for a service – we may only be able to provide information, advice, guidance or signposting to support people assessed as within the moderate or low risk categories.

For information on care and support services in Glasgow visit your support your way Glasgow.

Do I need to pay for Services?

If we agree that you need a service then most people will have to make some contribution towards the cost of the social care service they use. However this will be based on your ability to pay, not the cost of the service. You will not pay more than you can afford and you will not pay more than the cost of the service. We will carry out a financial assessment based on your own circumstances to work out how much you need to pay.

For more information on paying for your service see our Charging Policy.

Dental emergency?

For dental emergencies, call the dentist with whom you are registered. You should receive a recorded message advising you of the arrangements that have been made for emergency cover. If you have not registered with a dentist, please try to do so as soon as possible. Dentist’s can perform an appropriate assessment and advise on necessary intervention including use of any antibiotics.

Advice and information is available by calling a Dental Advice Helpline.

However, if you are unregistered currently and you require emergency treatment, you should contact NHS 24 on 111.

Dental emergencies are acute dental pain, facial or oral swelling, trauma or bleeding from the mouth.

Eye problems?

Community Optician

Whatever your eye problem your first port of call should be an Optometrist. An Optometrist is the best person to assess urgent eye problems, check for eye disorders and treat eye conditions. They have the professional training and necessary equipment to assess most eye problems.

Find a local Optician in your area (once you are linked to the NHS Inform page, select your local Health Board or local Authority to find an Optician near you).

Self-help guide: Eye problems

Find out more about your eye problems, when you can use self-care, and what to do if your condition worsens and you need medical help

If your optician is closed and you can’t wait until it reopens call NHS24 on 111.

If you sustain an eye injury that requires immediate emergency treatment go to your nearest Accident and Emergency.

Self-Referral Services – No need to see a GP !

MSK Physiotherapy

What does a MSK physiotherapist do?

An MSK physiotherapist will asses and treat patients who have any injury, disease or problem that relates to muscles, bones, joints and peripheral nerves. They may also provide advice to help you manage your condition or refer you to other services.

How can I access an MSK physiotherapist?

There are several ways you can access MSK physiotherapy. You can ask your G.P. (alt Doctor) to refer you, you may be referred through another NHS service or you can refer yourself directly. We need some information to help us provide the right service for you, so in order to refer yourself to MSK physiotherapy please complete our Self Referral Form and take or post it to your Local Physiotherapy Department. Paper copies are also available from your local physiotherapy department or GP surgery.

The What Happens Next leaflet explains what will happen once we receive your referral.

Our Patient Information Leaflet will give you more information regarding our service and useful things to know before you attend an appointment with us.

Podiatry

Podiatry clinics are provided across four geographic areas of Greater Glasgow and Clyde, these include the North West, the North East, the South and Inverclyde & Renfrewshire.

To self refer or book an appointment  –

Call the Podiatry Appointment Hotline 0141 347 8909

Mon – Friday 8am – 8pm

Saturday 9am – 1pm

Alternatively email: [email protected]

Weight Management Services

Glasgow and Clyde Weight Management Services target people with existing health conditions that could be improved by losing weight. If you have Diabetes, Heart Disease or have previously had a Stroke and are overweight then you can self refer to the weight management service by calling the following number: 

0141 211 3379 (Monday – Friday 8:00am – 4 pm) 

Or

Email: [email protected]

Or

Complete the online referral form 

Pregnancy: Worried or need advice?

Pregnancy and baby

Am I pregnant? What should I be eating? Is it normal to be this tired? How can I help my partner during labour? Whatever you want to know about getting pregnant, being pregnant or caring for your new baby, you should find it here. Pregnancy Advice

Early Pregnancy Assessment Service (EPAS)

If you are pregnant and wish to continue the pregnancy please contact the Maternity services on: 0141 347 8422.

If  you have any concerns of a miscarriage, and have already referred yourself to the maternity service. Please phone, The Princess Royal Maternity on 0141 211 5317  for advice.

If heavily bleeding please attend your nearest Accident and Emergency Department.

Sexual Health Information & Advice

Sandyford Central is our main service, based near Glasgow’s Charing Cross. There are 13 other Sandyford services located in communities across Greater Glasgow and Clyde.


For appointments please call 0141 211 8130.

Sexual Health Emergencies
During opening hours Sandyford provide specialist emergency sexual health services for

  • Rape and Sexual Assault that occurred in the last 7 days – Archway Service  0141 211 8175
  • Exposure to HIV/ PEP access
  • Emergency Contraception 0141 211 8130
  • Abortion Services  0141 211 8620 

Details for each service is on our Emergencies page or by calling direct. 

You do not need an appointment to access PEP. It is available from Sandyford Central 8.30 am to 7:00 pm Monday – Thursday and 8.40 am to 4:00 pm on a Friday

When Sandyford is shut you can 

  • Call NHS24 on 111 
  • Many pharmacies can provide emergency contraception 
  • Access PEP by attending your local A&E

Wellbeing Service – South Glasgow

The South Glasgow Wellbeing Services consists of psychologists, cognitive-behavioural therapists, counsellors and guided self -help workers.

We offer a variety of self-help materials, groups and courses for all sorts of problems that you may be facing. We also offer brief individual talking therapies if we believe this is the best approach for you.

How to contact us

If you can’t find what you need on the website then give us a call on – 0141 232 2555 Monday – Friday, 8.30am – 4.00pm or email us on [email protected]

Feeling low, anxious or stressed?

Breathing Space was launched in 2002 to address serious concerns about the mental wellbeing of people in Scotland. The service became a national phoneline in 2004.

Breathing Space complements the work of other phone lines and agencies which are endeavouring to reduce suicide rates in Scotland.

Our advisors come from a range of mental health, counselling and social work backgrounds. There is an equal ratio of male to female advisors.

Need help now? Call free on 0800 83 85 87.

Need to speak with someone when the surgery is closed?

Call 111

Call 111 when we are closed to speak to an NHS professional about any urgent health or medical issue.

Calls are free from landlines and mobiles.

If you have an emergency please call 999.

Medical emergencies can include:

It’s important to use A&E only for serious injuries and major emergencies.

For everything else, Minor Injury Units, out-of-hours services and your local pharmacy can also help.

Get immediate help for Minor Injuries

Use your local Minor Injuries Unit if you need medical treatment or advice which does not require a visit to A&E or a medical appointment.

Children

If your child has a minor injury such as a cut (including one that may require stitched) a minor burn or a broken bone there are a range of options for speedy treatment depending on age. Please take your child directly to the Minor Injury Unit if they have a minor injury as described, and not to the Practice, as this may delay treatment for their condition.

Under 1 – year – olds: Go to the Royal Hospital for Children A&E or Glasgow Royal Infirmary A&E.

5 to 15 year olds: Go to the nearest Minor Injury unit, please access the button below to find your nearest Minor Injury unit.

Some examples of problems they deal with:

  • sprains and strains
  • suspected broken limbs
  • minor head injuries
  • cuts and grazes
  • bites and stings
  • minor scalds and burns
  • ear and throat infections
  • skin infections and rashes
  • eye problems
  • coughs and colds
  • feverish illness in adults
  • feverish illness in children
  • abdominal pain
  • vomiting and diarrhoea
  • emergency contraception
Arrange an appointment with the Practice Nurse

The Practice Nurse is usually able to assess the situation and in some cases will organise initial blood tests and other investigations prior to arranging a follow up appointment with your Doctor.

The Practice Nurse complements the service that we offer to you, our patients. Please be assured that a Doctor’s appointment will always be available should you prefer, but you may get an earlier appointment if you opt to consult with the Practice Nurse.

See a Nurse about: blood pressure checks, urine infection, cervical smears, dressings, family planning advice, contraceptives, minor injuries and ailments, immunisations, diabetes management, asthma care, COPD, heart care, smoking cessation, free health checks for 40-70 year olds, travel health advice, removal of stitches and clips etc.

Call the surgery on 0141 427 2504 to arrange an appointment with a nurse and you may be seen more quickly.

Need medical advice or treatment from one of our Doctors?

Some patients, often those with complex and long-standing medical problems, may need an appointment with a doctor.

Call the surgery on 0141 427 2504 to arrange an appointment with a doctor

Know who to turn to for your healthcare

We want to help you get the right medical assistance when you’re ill, injured or have a long term condition. Going directly to the person with the appropriate skills is important. This can help you to a speedier recovery and makes sure all NHS services are run efficiently.